FREQUENTLY ASKED QUESTIONS
ORDERING
Take a look through our online selection of quality tobacco products and find the ones that interest you. Add them to your shopping cart and head to the checkout to complete the order.
We have created the most seamless way for you to buy tobacco products online with your credit or debit card. All charges are discreet and will not appear on your statement as tobacco.
Your item will be well-packaged and discreetly labeled, all while shipped it out in a timely manner. Once we have shipped it, you will get an email confirming the shipment and a Canada Post tracking number. So sit back and relax, knowing you will soon be enjoying some exceptional tabacco products in no time.
SHIPPING
All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post
Once your order is placed and we’ve received your payment, we will begin processing it.
Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, you order will be shipped out the following day after noon.
Canada Post doesn’t accept or ship during a holiday and weekends and this will cause a slight delay with your shipment
All packages are shipped via Xpresspost™, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer.
If your package has still not arrived and your tracking update has not moved or is stuck please contact us at [email protected]
Please note that we do not offer refunds or reshipments for orders with incomplete or incorrect addresses provided by the customer. It is the responsibility of the customer to ensure accurate shipping information at the time of purchase. Thank you for your understanding.
PAYMENTS
We currently are only accepting e-transfer payments and credit card. Please follow instructions when checking.
We will contact you, if you wish to cancel your order let us know. All orders left on hold for more than 3 days will be cancelled.
We do not charge any tax for these products
SUPPORT
Due to how our fulfillment system is setup, we do not accept exchanges. If you are unhappy with your order please contact us and we will find a solution.
Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid
If you would like to add more products, please place a new order
It may take up to 48 hours for Canada Post to update their system with the tracking number. If after 48 hours the tracking does not work please do not hesitate to contact us at [email protected]
POINTS AND
REWARDS
- For every $1 you spend on our site you will receive 1 point.
- Leave a product review to earn 10 points
- Refer a friend to earn 200 points
100 points = $5
Once you’ve earned 100 points you can redeem it for a discount. To redeem your points, log in and complete your order. At the check out screen you will be asked if you want to redeem your points to discount your cart total.
*Points cannot be used in conjunction with Sale Items, Promos, Bulk Discounts. Other exclusions may apply.
Log into your account and click on My Points
To learn how to refer a friend
Head over to our refer a friend page